Privacy Policy

PRIVACY NOTICE

Last updated: August 2026

Who we are

D-Art Generous Ltd is a marketing company registered in the United Kingdom.

For the personal data covered by this notice, the data controller is:

D-Art Generous Ltd
Company number: 17363618
Registered address: 41 Lawn Close, HA4 6ED, Ruislip, London
Email: contact@d-artgenerouslyd.com
Telephone: +443300272737

When we process personal data solely on behalf of a client and according to that client’s instructions, the client may be the data controller and D-Art Generous Ltd may act as its data processor. In those circumstances, the client’s privacy notice will explain how the information is used.

Personal data we collect

Depending on how you interact with us, we may collect:

Identity and contact information, including your name, company name, job title, postal address, email address and telephone number.

Enquiry and customer information, including correspondence, service requirements, feedback and support requests.

Contract and financial information, including billing details, payment records and transaction information. Payment-card information may be processed directly by our payment provider.

Marketing information, including your communication preferences, responses to campaigns and interactions with emails or advertisements.

Technical and website information, including your IP address, browser, device, operating system, cookie identifiers, pages visited and referral source.

Social-media information that you make available when interacting with our pages, advertisements or campaigns.

Information you choose to provide through forms, surveys, competitions, events or other communications.

We do not intentionally request special-category personal data unless it is genuinely required and we have an appropriate lawful basis.

How we collect personal data

We may collect information:

Directly from you through our website, forms, email, telephone, contracts, events or other communications.

Automatically when you use our website, subject to your cookie choices.

From clients, business partners, public business sources, social-media platforms, analytics providers, advertising platforms and other lawful sources.

From third parties where you have agreed to the disclosure or where another lawful basis permits it.

Why we use personal data

We may use personal data to:

Respond to enquiries and provide requested information.

Prepare proposals and enter into or perform contracts.

Deliver, administer and support our marketing services.

Manage customer relationships, accounts, payments and business records.

Send marketing communications where permitted by law.

Personalise and measure marketing campaigns.

Operate, secure, analyse and improve our website and services.

Prevent fraud, misuse and security incidents.

Establish, exercise or defend legal claims.

Meet our legal, regulatory, tax and accounting obligations.

Our lawful bases

Depending on the activity, we rely on one or more of the following lawful bases:

Contract: processing is necessary to enter into or perform a contract with you.

Consent: you have freely agreed to a particular use of your information. You may withdraw consent at any time.

Legitimate interests: processing is necessary for our legitimate business interests or those of another organisation, provided your rights and interests do not override them. These interests may include managing customer relationships, improving our services, protecting our systems and carrying out proportionate business-to-business marketing.

Legal obligation: processing is necessary to comply with the law.

Legal claims: where applicable, processing is necessary to establish, exercise or defend legal rights.

Where direct electronic marketing requires consent under applicable law, we will request consent before sending it.

Direct marketing

We may send information about our services where you have consented or where the law otherwise permits us to do so.

You have the right to object to the use of your personal data for direct marketing at any time. You can unsubscribe by:

Selecting the unsubscribe link in a marketing email; or

Contacting contact@d-artgenerousltd.com .

After you unsubscribe, we may retain limited information on a suppression list to ensure that we respect your request.

Cookies and analytics

Our website may use essential cookies and, with your permission where required, analytics or advertising cookies. These technologies help us operate the website, understand its use and measure campaigns.

Details of the cookies and third-party technologies we use should be provided in our separate Cookie Notice and consent tool.

Sharing personal data

Where necessary and lawful, we may share personal data with:

Employees, contractors and professional advisers.

Website hosting, cloud-storage, customer-management and communications providers.

Analytics, advertising and social-media platforms, subject to your choices and applicable law.

Payment, accounting and banking providers.

Clients where we run a campaign or provide services on their behalf.

Regulators, courts, law-enforcement bodies or other authorities where required.

A purchaser or adviser involved in a proposed sale, merger or restructuring of our business.

Service providers acting as processors must handle information under appropriate contractual and security requirements.

We do not sell personal data for money.

International transfers

Some providers may process personal data outside the United Kingdom. Where this occurs, we use an approved legal safeguard, such as UK adequacy regulations, the UK International Data Transfer Agreement, the UK Addendum to the EU Standard Contractual Clauses, or another lawful transfer mechanism.

How long we keep personal data

We retain personal data only for as long as reasonably necessary for the purpose for which it was collected, including legal, accounting, tax, security and dispute-resolution requirements.

Our typical retention periods are:

Enquiries that do not become customers: 3 months.

Customer and contractual records: 5 years.

Financial and tax records: 5 years.

Marketing contact information: until consent is withdrawn, an objection is received or the information is no longer needed, subject to periodic review.

Cookie and analytics information: 3 years.

Suppression records: for as long as reasonably necessary to honour opt-out requests.

Security

We use appropriate technical and organisational measures designed to protect personal data against unauthorised access, alteration, disclosure, loss or destruction. Access is limited to people and service providers who require it for legitimate purposes.

No internet-based service is completely secure, but we review and improve our safeguards where appropriate.

Your rights

Depending on the circumstances, you may have the right to:

Request access to your personal data.

Ask us to correct inaccurate or incomplete information.

Ask us to erase your information.

Ask us to restrict processing.

Object to processing, including direct marketing.

Request transfer of certain information in a portable format.

Withdraw consent at any time where processing relies on consent.

Raise concerns about automated decisions, if applicable.

Complain to the Information Commissioner’s Office.

These rights are not absolute and may depend on our lawful basis and other legal requirements. To exercise a right, contact [INSERT PRIVACY EMAIL]. We may need to verify your identity.

Complaints

Please contact us first so that we can try to resolve your concern.

You may also complain to the Information Commissioner’s Office:

Website: https://ico.org.uk/make-a-complaint/
Telephone: 0303 123 1113

Children’s information

Our services are directed primarily at businesses and adults. We do not knowingly collect children’s personal data for our own marketing purposes. If a client asks us to process children’s information on its behalf, we will do so only under documented instructions, appropriate contractual safeguards and applicable data-protection requirements.

Automated decision-making

We do not make decisions producing legal or similarly significant effects based solely on automated processing.

Changes to this notice

We may update this notice when our practices, services or legal obligations change. The latest version will be published on our website with its revision date. We will bring material changes to your attention where appropriate.

Questions or requests concerning this notice can be sent to:

D-Art Generous Ltd
Company number: 17363618
Registered address: 41 Lawn Close, HA4 6ED, Ruislip, London
Email: contact@d-artgenerouslyd.com
Telephone: +443300272737